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USER SUPPORT & GUIDES
Experience the Tokyo Marui Quality.
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Do you ship to PO boxes?We can't guarantee successful delivery to PO boxes and thus we can't ship to PO box addresses. If you made an order using such an address we will contact you to ask you for a different delivery address. If you can't provide one, we will cancel and refund your order. Thank you for your understanding.
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What shipping options do you offer?We offer Express Mail Service (EMS) which is the fastest way to receive your airsoft items. It takes between 7 to 12 working days to reach most locations in the world. Please note that we can't guarantee these shipping times and that they are based on previous experience. We also offer Surface Mail, which takes between 10 to 80 days to reach a given destination. Please note that although a tracking is provided, the item can't be tracked before it reaches the destination country. It is the cheapest delivery service available. Please note that not all countries are eligible for Surface Mail shipping.
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Where do you ship to?We can ship anywhere in the world. However, airsoft replicas and accessories are subject to importing laws in some countries. Here is what you should know before ordering with us. Here is a breakdown of the current regulations according to each country. Note that we don't take any responsibility for the accuracy of this information and that the end user is responsible for the purchase of airsoft products. UPDATE ABOUT CALIFORNIA We can ship to California successfully. However, please note that aside from the standard 'blaze orange' tip that is required by most states, California has two more provisions: paint the trigger guard in blaze orange and add orange tape (2cm wide minimum) to the grip of the pistol/rifle. Please note that we will adhere to these guidelines in order to ensure smooth processing through customs in California. Australia Airsoft guns are federally banned, although Airsoft Australia has made significant progress in legalisation. They are currently illegal in QLD and those with them can be prosecuted as if they were real weapons. Airsoft laws are a little hazy from state to state – and on the whole, airsoft is banned because the markers used to play resemble actual firearms. Austria Airsoft guns and pistols more than 0.08 joule can be purchased in specialised weapon shops only and all users have to be at least 18 years old. Austria airsoft laws are very strict, airsoft players have to wear eye protection at all times during airsoft events. It is strictly forbidden to remove or disable the safety mechanism of airsoft guns. In public places, it is required by law to carry airsoft guns in a holster or bag. Airsoft weapons are not allowed to be carried in a way that might scare other people. The use of airsoft guns is only allowed on private property with the permission of the owner. It is strictly forbidden to shoot airsoft guns in public places, such as streets, parks or forests. Airsoft laws in Austria are some of the most strict in Europe. Airsoft players have to be very careful to follow all the rules and regulations in order to avoid getting into trouble with the law. Belgium Belgium’s airsoft laws are very similar to Germany’s airsoft laws. Airsoft is allowed, but players must be at least 18 years old and have a valid airsoft license. There are several airsoft clubs in Belgium that offer airsoft courses and events. Airsoft guns and pistols can only be bought at officially licensed dealers, who carry a government permit along with a certified weapon of defence (W.O.D.) to import and sell firearms. Organisations are able to run airsoft events as long as they’re not affiliated with any ideological/religious agendas. It is forbidden to display or carry airsoft replicas in public. Events must take place in private locations. Airsoft replicas should never exceed 7.5 Joule measured 2.5 meters from the barrel tip. Owning and renting out airsoft replicas is unrestricted. The sale of airsoft replicas to minors is forbidden, including sales over the internet (such as on eBay). Bulgaria Airsoft is legal in Bulgaria with no restrictions placed on airsoft guns. People between 14–18 years old need their parent’s permission. For the rest (18 and above) there are no restrictions. The Bulgarian law considers Airsoft guns to be Airguns – you don’t need any documents, licenses or anything else to possess them. However, shooting in “protected” (quote from the law) areas is forbidden. Protected areas are schools, administrative buildings and other public property. Also, shooting with an Airgun/Airsoft gun in public areas is forbidden. There are no restrictions on carrying, possessing or using Airsoft guns in Bulgaria. There are no restrictions about the age of the players (traders don’t sell Airguns/Airsoft guns to minors <18 though). There are no restrictions about lasers, flashlights etc. Basically, you could put anything on your gun. There’s no need for the end of the barrel to be painted in orange (like in the United States) There are no restrictions about the power of the Airguns/Airsoft guns – you could buy a 1J Airsoft as well as an 80J PCP Airgun There are no restrictions about carrying Airsoft guns in public areas (it is not a good idea, however). Canada From the Canada Firearms Centre’s fact sheet on airguns: Airsoft guns that closely resemble real firearms are classified as replica firearms and can only be imported by companies possessing a Business Firearms License. It is unlawful to sell or transfer replica firearms without this license. Air guns with both a muzzle velocity greater than 152.4 metres per second (500 ft/s) and muzzle energy greater than 5.7 joules (4.2 ft•lbf) are considered firearms for the purpose of the Canadian Firearms Act. For example, an airsoft BB leaving the barrel at 213 metres per second (700 ft/s) and weighing 0.20 grams (3.1 gr), has a muzzle energy of 4.43 joules (3.27 ft•lbf). No legal distinction is made between airsoft and true firearms when they are used for the purposes of crime. In Ontario, the minimum age to purchase airsoft is 18. Children under 18 must be supervised by someone over 18. Airsoft guns imported into the country by private citizens are at risk of being seized and destroyed at the border by customs agents. The few Canadian airsoft retailers that exist take advantage of this fact and the prices are high in comparison to other countries. The People’s Republic of China In the People’s Republic of China, Airsoft guns have been illegal for years in mainland China. However, it is essentially an underground sport, and local authorities have been raiding this sport – people carrying these guns have been arrested and their stocks have been confiscated by the government. Market stalls and Shops have stopped selling airsoft guns. It is legal in China’s SARs (Special Administrative Regions, such as Macau and Hong Kong) but it has begun to go underground there as well, several cargo companies already refuse to do anything with them. Ironically, the majority of the world’s airsoft guns are manufactured in China. Macau In Macau, China, all airsoft guns are legal but may not be fired with a muzzle energy above two (2) joules of kinetic energy. The airsoft gun must have an orange tip measuring at least six (6) millimetres. Airsoft guns may not be carried in public unless they are properly stored in a bag or case. It is also illegal to modify airsoft guns to make them look more realistic. Penalties for breaking the law may include a maximum fine of MOP 5,000 (US$625) and up to three months in jail. Denmark Airsoft guns are mentioned in the Danish “Våbenlov” (Arms control legislation). You must be at least 18 years old to buy, hand over or possess airsoft guns. You can use airsoft guns, on police-approved sites, with a permission slip, at the age of 16. You do not require a firearms certificate to own airsoft guns in Denmark. There are several airsoft associations and clubs in Denmark, which can help you get started with the sport. The biggest airsoft association is Dansk Airsoft Union (DAU). Finland The transportation of replica firearms, i.e. airsoft guns that are visible in public areas is forbidden, but they are not classified as firearms by law. All replica firearms must be covered with something, for example, a weapon case. To play airsoft, you will need the land owner’s permission to play there. Those under the age of 18 are able to buy airsoft guns with written permission from their legal guardians. France As in Finland, the transportation of replica firearms in public is forbidden if visible. All replica firearms must be covered with, for example, a weapon case. Permission from land owners is needed to play airsoft anywhere. Those under the age of 18 can only buy or use airsoft guns under 0.08 joules in power. Airsoft guns’ power cannot exceed 2 joules, otherwise, they are considered to be a weapon and must be registered. Germany Airsoft guns under 0.5 joule are considered toy guns and can be freely sold to all persons above 3 years of age. Distributors agreed to raise the limit to at least 14 years of age. [This is realised and the limit is thus 14 years] All airsoft guns between 0.5 joules and 7.5 joules must be bolt-action or semi-automatic only and can only be sold to people 18 years or older. These are considered “free” firearms, as a result: Sales of guns of more than 0.5 joules are allowed only in weapon shops. Guns must be marked with the trader’s weapon abbreviation and an F-in-a-pentagon mark as well as the airsoft gun calibre (such as 6 mm BB). Target illuminating devices and lasers may not be attached to guns but are legal otherwise. For example possession of a flashlight is allowed, even shooting with the flashlight in one hand and the gun in the other; but attaching it via mount ring to the rail system of a gun is not. Devices made specifically for the purpose of being attached to a gun (like certain flashlights with integrated foregrip for mil-spec rail) are prohibited. While the possession of airsoft guns is allowed, the actual use in a game is (at least) hotly debated. For sure, most players using guns with more than 0.5 joule muzzle energy leave Germany to play in countries like France, Belgium, Denmark or the Czech Republic. Greece In Greece, airsoft is very much an underground sport as the law is unclear. In Greek law, airsoft guns are not classified as real firearms and they are free to be purchased from shops. Those under 18 years of age, they cannot buy or use airsoft guns unless there is parental supervision. Replica guns cannot be visible to the public. The use of lasers, scopes and flashlights on a replica weapon is prohibited by the law. Hong Kong Airsoft guns are legal in Hong Kong but there are some restrictions on their use. Airsoft guns may not be fired with a muzzle energy above 2 joules. You are only allowed to play airsoft in private areas and non-country park areas. You may not reveal the airsoft guns in public areas. Indonesia In Indonesia, airsoft guns are neither decidedly classified as toys nor real guns, and there are no harsh guidelines or rules about the sport. However, the founders of Indonesian airsoft communities put some restrictions on airsoft games. For example, airsoft players are prohibited to upgrade their gun to above 100m/s, or they’ll be rejected from the community. Those who want to purchase an airsoft gun must be at least 18 years old and know the regulations and rules surrounding airsoft guns. Some unfortunate events have occurred that could endanger the continuity of the hobby, such as robberies that have taken place in which airsoft replicas were used. Therefore, in order to control its growth, there is a govt authorized club called PERBAKIN (Indonesian Shooting Club) which is currently appointed by the police to accommodate. Airsoft as a newborn sport. However, this information about Perbakin may be inaccurate, as an anonymous tip informs us that PERBAKIN does not have any agenda whatsoever relating to airsoft IT is most likely that Airsoft will be under IPSC supervision since one of the sport’s types can be categorized as IPSC (practical shooting) and not just only as skirmish (war game). However this statement may only be a wishful thinking considering how little attention the government is paying to this activity. The government hasn’t approved skirmish as a sport, they only permit target shooting and IPSC only. In other words, if you want to play airsoft, you should become a member of this Perbakin Club and not participate in skirmishes, but only in IPSC. Ireland Airsoft’s status in Ireland was changed after the 2006 Criminal Justice Act, which updated the previous Firearms Acts from 1925, 1963, 1972 and 1990. Authorisation or a license was once required for all devices which fired a projectile from a barrel, however the law now defines a firearm as: ”An air gun (including an air rifle and air pistol) with a muzzle energy greater than one joule of kinetic energy or any other weapon incorporating a barrel from which any projectile can be discharged with such a muzzle energy” The aim of this change was to establish a minimum power a device must have to be classified a firearm in order to eliminate the legal oddity where toy suction cup dart guns and the like were legally classified as firearms, bringing Ireland in line with the rest of the EU. In this case, one joule was used as the limit, as opposed to seven joules in Germany, 12 foot-pounds force (8.9 J) in the UK and so on. The one-joule limit most likely arose from UK case law where it was found that energies in excess of one joule were required to penetrate an eyeball (thus causing serious injury). As a result, airsoft devices under one joule of power have been declassified and have become perfectly legal to possess and use within The Republic of Ireland. Those over one joule of power remain perfectly legal to possess and use within the Republic, so long as a firearms certificate is applied for and granted by the local Garda superintendent – but they are at this point classed legally as actual firearms. Airsoft devices with a muzzle energy in excess of one joule must be licensed and as such must have a serial number marked indelibly on them; with firearms, this is achieved by stamping or engraving the number on the receiver or other critical component of the firearm; for airsoft devices which do not have such serial numbers, one must be indelibly marked on the airsoft device. A discussion on the exact manner in which this is to be done should be had with the local Garda Superintendent, as different Superintendents may have different preferences for this. However it should be noted that the airsoft device in question would then legally be a licensed firearm and shooting any person with it would constitute assault, furthermore, no Airsoft site in Ireland would allow any player to use an airsoft device in excess of 1 Joule, licensed or not. Israel In Israel, airsoft guns are classified as “dangerous toys” which makes airsoft illegal to import, manufacture and sell. This law is not very well enforced, however, and it is possible to find retailers who import MPEG level airsoft guns and also AEG level airsoft guns. Israeli airsofters have created an airsoft association in an attempt to make airsoft legal – Girit Airsoft Association in Israel. Girit is cooperating with the Israeli Shooting Federation, joining it shortly as a member and cooperating with other governmental authorities in an attempt to make airsoft legal in Israel. For more information, you may refer to http://www.airsoft.org.il Girit Airsoft Association has established cooperation with USAPSA, Ukrainian, Slovenian, Swedish and Czech airsofters. An Israeli national airsoft tactical shooting competition took place near Beit Berel in March 2007. Italy Airsoft guns and pistols are allowed a muzzle velocity below 100 m/s (328 ft/s) i.e. equivalent to a muzzle energy equal or minor to 1 joule: under the law, airsoft guns are not classified as firearms but as toys. You can buy and sell them both from stores and from another private citizen, either domestically or from abroad: Internet purchasing and mail shipping is legal and unrestricted. No license or registration is required. Red tips must be present on the barrel ends of the airsoft gun when they are imported and sold by a store. Once you own the airsoft gun, you may remove the red tip; however, the similarity between genuine firearms and airsoft replicas is close enough to provoke interaction with law enforcement personnel if an airsoft gun is mistaken for its real counterpart. Airsoft used to commit a crime is treated as if you had the real gun, assault weapons carry an extra mandatory sentence in addition to the regular punishment for the crime committed. As the law limits the muzzle energy that an airsoft replica can develop before being classified by law as an air gun, modifying an airsoft gun to deliver more power or to shoot anything other than 6 mm BB plastic pellets is a felony. There is no mandatory minimum age to purchase airsoft and/or use it during a regular match; the Italian Ministry of Interior only recommends that their sale be restricted to people over the age of 18, or 14 if accompanied by a parent or legal tutor or if the replica is not particularly realistic or powerful (i.e. low-grade airsoft products). Usage and open carriage of air soft guns in public places is forbidden. ] You can play on a private property away from public sight, or in a well-delimited private or state property after having asked the local authorities for a limited-time permit (usually from 6 to 48 hours), and having alerted the local police command, to avoid alarmed citizens calling for emergency. Japan In Japan, airsoft guns are legal, but may not shoot with a muzzle energy above 0.98 joules. Legal requirements are set on airsoft model manufacturers to prevent any possibility of a replica weapon being converted into an actual firearm. Standards include (but are not limited to) use of low-melting point metals and non-ballistic plastics in structural components and incompatibility of mechanical components with actual firearm components and mechanisms. The overall litmus test used by the Japanese National Police Authority is whether the replica weapon can be made to chamber and fire an actual round of ammunition. These standards have proven successful within Japan, as it has been found that criminal elements discovered that it is significantly easier to purchase an actual illegal weapon in comparison to modifying a comparatively fragile replica into a functional firearm. Due to this reality, most crimes involving a threat of physical violence are perpetrated with edged weapons, as firearms seen in public are (by default) believed to be toys by the public at large.[citation needed] Luxembourg All airsoft guns are treated under the national weapon law and demand a personal user certificate. Lithuania Registration of any sort is not required for airsoft weapons, however, they are only available for purchase to people over 18 years. Airsoft players have established unan official set of rules, which regulates the behaviour of players belonging to the community. Netherlands The law places full restrictions on Airsoft Weapons, rendering possession illegal. When one looks at the Dutch law on this subject, airsoft is not explicitly mentioned, and the characteristics of airsoft weapons would place the weapons in Category I of the Dutch gun laws (legal to own and operate without a license). However, the Dutch Ministry of Justice can make exceptions, which it has for airsoft weapons, (The reason given is that the weapons look so realistic, that they can be used for intimidation), placing airsoft weapons that are 1:1 replicas and/or realistic in Category IV (illegal without any possibility of acquiring a permit). The sport itself has the same legal status as paintball, but since Airsoft players prefer 1:1 realistic replicas the Dutch players travel to Belgium instead. New Zealand Single-shot and semi-automatic (all automatic weapons require a special restricted endorsement) air-powered weapons are legal to possess and use in New Zealand, provided that the person is either over 18 years of age, or 16 with a firearms license. A person under 18 may not possess an air gun but may use one under the direct supervision of someone over 18 or a firearms license holder. It is illegal to use these weapons in any manner that may endanger or intimidate members of the public (pointing, brandishing, etc) except where there is reasonable cause, such as anin Airsoft game. Police, New Zealand, Airguns Factsheet, http://www.police.govt.nz/service/firearms/infosheet04.html, retrieved on 2007-07-24 Norway The Arms control legislation (Våpenforskrift) requires players to be at least 18 years old to buy, hand over, possess and use airsoft guns. A firearms certificate is not required. Airsoft guns must be marked with an orange tip at the barrel’s end and may not exceed 3 joules of muzzle energy. airsoft equipment is only allowed to be used in areas specifically designated for airsoft. Norway has no specific airsoft laws, but airsoft guns are considered replica firearms and therefore subject to the same general laws and restrictions as actual firearms. This means that airsoft guns may not be carried in public places, except when going to and from an airsoft event or club. Airsoft guns must also be stored in a locked container. It is illegal to modify airsoft guns to make them more realistic, or to increase the muzzle velocity above 3 joules. It is also illegal to remove the orange tip from airsoft guns. Philippines Organised airsoft started in 1985, and interest in the hobby has gone up and down, several times over the past 20 years. The airsoft gaming community initially conducted their games in secrecy, but in recent years has reached the mainstream due to the tremendous surge of newbies, owing to the advent of cheap Chinese-manufactured airsoft guns. Airsoft teams are mostly clan organized, with a number of groups claiming representation, to a certain extent, of the local airsoft community, organising and coordinating between local teams, especially during big events where hundreds of players from teams all over the country converge on selected venues for friendly tournaments. Letter of Instruction 1264, a Presidential Directive, signed by former President Ferdinand E. Marcos in 1982, bans the import, sale and public display of gun replicas, but the purchase of airsoft guns and the movement of airsoft players are largely untouched by the government, with only a few confiscated shipments marring that record. No direct regulations have been placed on the airsoft community, and players of all ages and backgrounds are welcome to play. Philippine law considers any contraption a firearm if it fires a projectile larger than 5.5 mm in diameter, however, local media has suggested that airsofting will soon be considered officially legal provided there are a few exceptions like the proposed ordinance of repainting the replica gun to make it look less realistic and more distinguishable from an authentic firearm (similar to laws in the United States). However, given the structure of the Philippine government and their method of operation, such a ratification may take several years to be processed. As of 24 July 2006, the-then Philippine National Police (PNP) Chief General Oscar Calderon signed a Memo approving a petition for classification of airsoft guns as air guns under current PNP Rules and Regulations dated 29 January 1992, thus providing an opportunity for legal ownership and transport of airsoft guns under specific conditions. Despite the approval of the memo, its validity is still the subject of debate. Under Philippine law, a memo from the Chief PNP amending the PNP Rules and Regulations cannot overrule, repeal or amend a Presidential directive. Only the Legislative body, the Supreme Court or the present President can do so. Since the PNP has the authority to classify what constitutes a gun replica and airsoft guns were deemed different from replicas there may be no need to repeal LOI 1264 in order to achieve full legalisation of airsoft in the Philippines. At present, the current PNP Chief Director, General Avelino Razon Jr has signed a revised version of the 2006 Memo and has given the airsoft community 6 months to comply with revised rules and regulations. Airsoft guns must now be registered and airsofters must also sequester a permit to legally transport their guns to authorised game sites. Unregistered airsoft guns may be confiscated. Poland Airsoft guns fall into the same category as paintball guns and air-powered guns, up to 17 Joules they are not considered to be weapons (above 17J they become pneumatic weapons requiring registration) and are available to people over 18 years of age, registration of any sort replica under 17 Joules limit is not required. There’s no need for the end of the barrel to be painted in orange or any other similar markings. The age restriction, however, is not strictly enforced and many cheap spring replicas can be found in toy shops due to the common practice of labelling them as “toys”. Generally, the Police considers airsoft replicas toys rather than “non-lethal weapons”. It is not forbidden to display or carry airsoft replicas in public, but as it may lead to unplesant encounter with local police it is better to avoid it. The Customs also recognize airsoft and allow their private import. The Polish airsoft community has formulated “Airsoft Rules”, an unofficial set of rules regarding airsoft as a whole. While they are not enforced in any specific way, abiding by “Airsoft Rules” is a sign of “playing fair” and belonging to the community. Excerpts from “Airsoft Rules”: Eye protection must be worn at all times during the game. Brandishing replicas in public places is not allowed. Doing so may lead to ejection from the community. Local law enforcement (police, Forest Guard etc.) must be informed prior to every airsoft game taking place in the area. Players between 16 and 18 years of age are able to participate in airsoft games only with written permission from their parents. Portugal Airsoft is legal in Portugal under the name of Softair. Softair falls into a specific category designated as “Arma de softair” or in English “softair gun”. According to the new Guns and Ammunitions Act (DR – Lei n.°5/2006 de 23 de Fevereiro – Regime Jurídico das armas e suas munições) some of the main excerpts are: Any softair gun must be totally or partially painted in fluorescent red or yellow colour; Maximum energy level at muzzle exit must not exceed 1.3 Joules (or 374 ft/s); Softair gun purchases limited to: Minimum age of 18; Only for sport practice; Buyer/gun owner must be registered in a softair federation; Softair players/gun owners don’t need to possess Public Liability insurance; Other special limitations may apply to softair gunsmiths and players. This information is an excerpt of the law, for further information refer to full document (DR – Lei n.°5/2006). Romania Law nr. 295 from 2004 (Regimul Armelor si Munitiilor) regulates all use of weapons and associated ammunition: The law is quite unclear (in what concerns airsoft weapons) as to whether this kind of weapon classifies as a “non-lethal weapon” or “toy”. The law regulates the use of air-powered weapons (e.g.sport/competition use, that uses a metal projectile) under the “non-lethal” category and solely requires that you (1) are at least 18 years old and (2) register your weapon at the police precinct nearest to your location. The law specifies that usage of night vision (infrared) or laser aiming devices designed for military use is completely restricted to members of the army and associated entities even if the aiming device is used on a lower-restriction category weapon (e.g. such as on an airsoft gun). The law, however, does not restrict in any way the use of aiming devices not designed for military use. The law specifies that, should you attempt to use a non-lethal or replica gun to perform (or attempt to perform) armed robbery, you shall be prosecuted as if a real gun had been used. Airsoft and paintball replicas can not be covered by Law nr. 295/2004 regarding the Guns and Ammo regime (Regimul armelor si al munitiilor), they are not listed in the law’s annexe as a gun because of their destination and mode of operation, therefore there’s no need for an authorization to buy, own and use them. A new addition to the law 295/2004 was made at 17/02/2008 called OUG 28/2008 which add further restrictions to the forms and regulations. Slovakia Airsoft guns have status similar to the Czech Republic and Slovenia, where they are considered to be firearms All firearms are governed by law 190/2003, airsoft guns fit into weapon class D (§7b), no permit is needed. The use of airsoft guns is allowed by players that are least 18 years old. Guns may not have an energy greater than 15 joules. The use of laser sights or night vision scopes is forbidden, attaching a laser sight to any weapon makes it a class A (prohibited) weapon. The owner of a gun is required by law to secure the weapon when not using it. Slovenia One has to be at least 18 years to buy airsoft guns. If the velocity of an airsoft gun is below 100 m/s (328 ft/s) i.e. equivalent to 1 joule, it is considered to be a toy. If the velocity is higher than 100 m/s (328 ft/s), the airsoft gun is classified as a section D weapon in the Firearms control legislation of Slovenia. Additionally, Air Soft Clubs and National Shooters Association in Slovenia recommend that airsoft gun velocities should not be above 100 m/s (1 J). Singapore Used to be legal, no age limit to purchase Airsoft guns. One year after the sport was introduced in the country it was banned due to safety issues. A petition is underway hoping to legalise Airsoft. Currently, only a few clubs in Singapore have managed to set up IPSC shootings using Airsoft guns, with permission from the government and firearm licenses. Currently, the clubs allow purchasing of Airsoft pistols but these are not allowed to be taken back to the home. There are no skirmishes except the shooting of paper targets. Airsoft is not regulated due to the outdated gun law. They fall in the category of “replica weapons” of this law and should not be carried away from home. The fine if caught carrying the replica is normally 300€ and the seizure of the gun. However, in some areas the local authorities let airsofters play on private zones with their permission. It’s legal to buy, possess and sell airsoft replicas and accessories, but sometimes there have been problems with customs. Sweden One must be at least 18 years old to buy airsoft weapons. Minors under the age of 18 can only use an airsoft weapon under the close supervision of someone older than 20. However, this law is meant for target shooting at a range. Thus there is no legal way for a minor to own or play airsoft. A parent that buys a weapon for their child commits a crime. In order to possess a Co2, air or spring-operated firearm without a license the impact energy of a projectile fired at a distance of 4 meters(from the muzzle) must be less than 10 joules. If it is semi or fully automatic the impact energy must be less than 3 joules. Switzerland Please note that in order to import an airsoft gun or any replica that resembles a real gun, the end user must obtain an import permit from the federal authorities. This permit carries a cost that is borne by the end user and is delivered only if he/she has no criminal record. United Kingdom In order for your airsoft product to be shipped to you safely, you have two choices: 1) have a 'valid defense' meaning a reason to purchase an airsoft gun. This defense is met by being a member of UKARA. In this case, please provide your UKARA number to us so we can display it on your parcel. 2) you don't have a 'valid defense' and in that case, we can still ship you airsoft guns but the must be painted. At least 51% of the surface of the gun has to be painted in bright color (blue, red, yellow...). United States Under Federal Law, Airsoft guns are not classified as firearms and are legal for all ages under federal law, as well as the laws in each state. However, in some major cities and population centres, the definition of a firearm within their respected ordinances includes propulsion by spring or compressed air, and airsoft is thus subject to applicable laws. A 6 mm minimum orange tip must be present on the barrel end of the airsoft gun(or clear/transparent body) to identify it as such for any commercial sales. Once sold, local laws may vary on whether or not the orange tip must be kept – in many places, no laws exist restricting one from removing or replacing the orange tip, but one should check the local laws before making such a modification. Airsoft guns’ trademarks must be removed where the manufacturer does not have an existing license agreement with the manufacturer of the real firearm. You might get an “unlicensed” gun through customs with trademarks intact, while a licensed gun might be held in Customs by an uninformed customs agent. House Resolution 607, sponsored in early 2007, would change this if passed, allowing imports to retain trademarks even if there is no agreement between the real firearms manufacturer and the replica manufacturer. In addition, the similarity between genuine firearms and airsoft replicas is close enough to provoke interaction with local law enforcement personnel if an airsoft gun is carried openly in public. If someone were to, for example, attempt a robbery with an airsoft gun, they would be charged as if the airsoft gun were a real firearm. New York City requires that all realistic toy or imitation firearms be made of clear or brightly coloured plastics; furthermore, New York City makes possession of any pistol or rifle or similar instrument in which the propelling force is a spring or air, unlawful without a license. See New York City Administrative Code § 10-131(b) and New York City Administrative Code § 10-131(g)(1)(a)[ The rest of New York State is unaffected by these laws, and there are no state regulations limiting or prohibiting airsoft. Michigan allows the purchase of Airsoft guns. However, they must have an orange tip on the barrel. Texas allows Airsoft guns to be owned but most cities require that the Airsoft guns be discharged only while outside city limits. Some cities in Illinois consider shipping or distributing airsoft guns illegal. It is officially now not illegal to remove the orange tip of the airsoft gun. According to New York state law, airsoft guns are classified as firearms, and therefore, must follow state firearm laws regarding possession and purchase. Due to this, “technically”, airsoft is legal in New York. If you are going to play, you must do so on private property. In Minnesota, It is illegal for a child under the age of 14 to possess an Airsoft gun unless under the supervision of a parent or adult. It is also illegal for any child under 18 to purchase an Airsoft gun without parental permission. In Saint Paul and Minneapolis, airsoft guns cannot be carried in public unless they either have an orange tip, are clear, or are brightly coloured. Airsoft guns also cannot be carried in public if they have a laser attached. It is legal to possess Airsoft guns in these cities as long as they are transported in a closed and fastened gun case (in accordance with Minnesota firearm transportation laws) and unloaded. The vast majority of municipalities in Minnesota ban the firing of an Airsoft gun within the city limits. Source: https://en.wikipedia.org/wiki/Legal_issues_in_airsoft
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What's the shipping and delivery process like ?1. Order Shipment Tokyo Marui Shop can ship your orders worldwide if your country allows the import of airsoft products and other replicas that resemble firearms. PLEASE NOTE, Tokyo Marui Shop cannot be held responsible for parcels detained by your country's customs for any reason (licensing issues, prohibited importation, etc.). It is the buyer's (your) responsibility to verify the compliance of products for importation. In case any documentation is missing during customs process, please contact us. Upon receipt of your payment, the order is processed and dispatched within a minimum of 24 hours to a maximum of 7 business days (except for product requests and custom order items not in stock). Prepared parcels are then handed over to the carrier at our facilities or taken directly to the post office. An email confirmation of shipment will be sent to you. Shipping can be done through various carriers. The delivery method is chosen by the customer during purchase. 2. Rates and Delivery Times Shipping is free for all pistols and rifles listed on the website. However, accessories carry a shipping fee that is calculated at checkout, according to their weight and price. Regarding delivery times, we strive to ship out as fast as possible and usually you'll receive your order within 10 to 20 working days by EMS. For Surface mail, it's from 10 to 90 days. 3. Parcel Reception In case of non-receipt: If the customer does not receive their order, they should first visit their local post office to check if a parcel is waiting there before contacting us. Tokyo Marui Shop is committed to addressing such issues and finding a satisfactory solution for the customer. Surface mail: Please contact us if the parcel is not received within 90 days after shipment. EMS: Please contact us if the parcel is not received within 30 days after shipment. Parcel Tracking: The customer is responsible for online tracking of their parcel to determine its status using the provided tracking number. Since carriers may not always have access to mailboxes for leaving delivery notices, it may be necessary to contact them by phone to arrange delivery. Tokyo Marui Shop cannot be held responsible if a parcel is returned to Japan because the customer did not contact the carrier in time for delivery. In the case of a returned parcel, it is necessary to pay shipping fees again, which will be charged by the carrier. The applicable shipping fees will be the actual fees, not those proposed by Tokyo Marui Shop during a purchase.
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What is your returns and cancellation policy?In case of dissatisfaction with a product that does not match the description on the website, the customer has 5 days after receipt to file a complaint and request a refund or exchange. Any request for a return must be made via email through the contact system. This email should include the reason for the return and the order number. Shipping fees will not be refunded, and the return shipping costs are the responsibility of the customer. The returned product must be in a new condition (no signs of disassembly, no signs of wear) and in its original packaging. In case of a damaged parcel, please contact customer service directly and send a photograph of the defective product(s) along with the order number. Tokyo Marui Shop does not accept product returns for "change of mind." Please carefully consider your purchase before confirming it on our site and proceeding with the payment of your order. Thank you for your understanding. It is possible to cancel your order and receive a refund if your parcel has not yet been processed and shipped in the case of an in-stock product order. For "available on request" products, cancellation or changes are possible before Tokyo Marui Shop has ordered the products from one of its distributors. Therefore, it is not possible to make changes or cancel an available-on-request product once it has been ordered from a distributor. Our payment gateway incurs a fee whenever an order is canceled. We will cancel your order and refund it, after deducting the processing fees (5%) we are charged from the payment gateway to process your order. Thank you for your understanding.
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I suddenly changed my mind and don't want you to ship out my order, what will happen?Our payment gateway incurs a fee whenever an order is canceled. We will cancel your order and refund it, after deducting the processing fees (5% of the total order value) we are charged from the payment gateway to process your order and a flat fee of 2,000 JPY (about 14 USD) to cover the logistics costs. Thank you for your understanding.
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Where do you ship from and how long will it take for my order to arrive?We ship all Tokyo Marui products directly from Japan. As a rule of thumb, it can take between 7 to 15 working days for your order to reach you, provided that all the shipping details are correct and there's no delay during postal transit to your country. For surface mail shipment, the delay is between 10 to 60 days, sometimes up to 90 days depending on the destination country.
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The delivery times for EMS or Surface Mail you mention are not correct, why?The delivery times displayed at checkout or for example on 'fast free shipping' products are indicative only and can vary due to a number of factors such as: ship traffic conditions, customs inspection, postal services, etc... Moreover, each country works differently in terms of postal services and we can't display accurate delivery times for each destination. We do our best to dispatch orders diligently so please be patient in this matter. For Surface Mail: if you select 'surface mail' shipping method, it can take anywhere between 10 to 60 days, sometimes 90 to arrive, depending on country and boat transit speed. During ship transit, there is no update on tracking, only when the ship arrives in the country that the tracking is updated and can be checked on national postal services.
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Are your airsoft products legal to import to the USA?In Japan, it is not necessary to modify airsoft products by painting the muzzle in orange for example. However, we recognize that this is a necessity for the USA and as such, we will ship your rifles/pistols with the necessary modifications to make them compliant with the law in USA. Rifles with protruding muzzles will be painted orange. Regarding pistols, some models do not have a protruding barrel so a plastic orange tip will be affixed to it. It is up to your responsibility to remove or not after receiving your order. Please allow 3 extra days for processing your order if you require such modifications.
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Are your pistols full metal?Tokyo Marui gas pistols are typically made from high end ABS materials, except for the magazines which are fully metal. ABS allow for better performance, higher shooting reactivity, lower gas consumption and lower scratching than other pistols on the market. On the other hand, electric and gas rifles are mostly made of metal to improve rigidity during full auto fire.
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Is there a minimum order value?The minimum order value is currently 10,000¥ (approx. 70 USD). We cannot process your order if the value of the cart is below that threshold. We apologize for any inconvenience that may cause you.
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What does 'sales tax included' mean?Japan has its own sales tax system, called the Consumption Tax. It's currently set at 10% and is a system that's comparable to the VAT in Europe. 'Sales tax included' means that for legal purpose, we can't show prices without the japanese Consumption Tax as the products are intended for export. Please note that although these tax are part of the price, you still might have that pay customs fees and your country's own taxes when your order enter your country of destination. We have no control over those taxes, if/when they are applied and their amount, and as such we can't advise or give any opinion about this topic. We apologize for the inconvenience caused.
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Do you offer a warranty on your products?Yes, Tokyo Marui products come with a 6-month factory warranty that covers manufacturing defects. Warranty claims for product malfunction or damage due to improper use, customization, accidental damage or disassembly will not be accepted. Should you encounter issues with your product, please contact us here to give us information about the possible malfunctions. Please be also sure to check our Troubleshooting page to eliminate most common issues with your airsoft product.
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Can you ship loose batteries?Due to transport restrictions, we currently can only ship batteries if they are inserted in their intended item. For example, we can ship a 8.4v battery if it is inserted in a compatible rifle prior to being shipped out. We cannot ship out a battery if it's not inside the item it powers. We apologize for the inconvenience caused.
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Do your rifles come with a battery and a charger?Batteries and chargers are not included in our electric rifles. Please purchase them separately in the Accessories section.
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What about taxes and customs fees?We do our best to minimize potential fees for our customers. However, some parcels are randomly processed through customs and fees such as VAT may be incurred. The end user is responsible for the payment of this fee. Note that we don't accept refund requests based on customer's unwillingness to shoulder this potential extra cost.
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What type of gas should I use?It depends on your country. In Japan, the freon gas (HFC 134a) is not regulated and it is widely used as well as CFC-free gas. In other regions such as Europe, HFC134a is not allowed and propane or butane is used instead. We recommend that you use 'green gas' which is primarily composed of propane, with some silicone added to ensure lubrication of the gun's moving parts. Also, CO2 cartridges are not compatible with Tokyo Marui products and should never be used to operate them. Please note that Tokyo Marui products are designed to work with HFC 134a and the new CFC-free gas propellant. Be advised that we cannot honor warranties stemming from damage due to the use of other gas types.
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I'm from the UK and I don't have a UKARA number, can I still order?Unfortunately, the modifications necessary to comply with the UK laws in case you don't have a UKARA number are too severe, so we cannot process orders without a valid UKARA number. Thank you for your understanding.
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Some accessories listed on the product page are missing, why is that?Some accessories (such as cleaning rod, charging tube, charging rod, bolt sleeve, etc... ) may be displayed on the product page but not necessarily present in the package. This is due to variations production batches. The contents of the accessory box may vary without notice. Thank you for your understanding.
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My airsoft gun malfunctions, can you help me?Although malfunctions are uncommon with proper handling, some issues can still arise. Please visit our comprehensive guides about operating and troubleshooting your airsoft gun here.
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I'm new to airsoft and don't know how to use my gun, please help.We are happy that you take an interest in Tokyo Marui's products and that you have started playing airsoft. Please check our Safe Handling page for advice on how to behave when you play airsoft and how to be safe.
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Do you provide an exploded view diagram of my model?Please visit our Downloads page where you will find the instruction manuals with exploded view for most current models for more information.
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I would like to modify my airsoft gun, can you give me some advice?Tokyo Marui's product are sold pre-assembled and are not meant to be customized or disassembled. Please find more information about modifications on this page.
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