We currently ship to the following countries. Note that this list can change based on the evolution of each country's legislation regarding airsoft products. The information given is based on our shipping experience and is only to be used as reference and not absolute values. If your country is not listed below, then we unfortunately can't ship to you at the moment. United States: We comply with US federal law about airsoft products and hence modify the appearance of pistols and rifles as to be fully legal in the USA (bright orange muzzle tip, orange tape on specific parts). We ship to all states including Hawaii and Puerto Rico. Note that for these two states, an extra postage fee will be added so contact us before making your order. Time of transit: fast Customs processing: fast United Kingdom: We only ship to customers who have a valid UKARA licence. We don't not offer painting services for those who do not have such a licence. Time of transit: fast Customs processing: fast Ireland: No restrictions. We provide you with a muzzle energy report for each product as it's required by Irish customs Time of transit: fast Customs processing: normal Netherlands: We only ship to customers who have a valid NABV licence. No modifications or restrictions. Time of transit: fast Customs processing: normal France: No modifications needed. Time of transit: fast Customs processing: fast Italy: A bright orange muzzle tip is applied. Time of transit: normal Customs processing: normal Poland: No modifications needed. We can't ship batteries or battery chargers. Time of transit: normal Customs processing: slow Bulgaria: No modifications needed. No restrictions. Time of transit: normal Customs processing: slow Hungary: No modifications needed. No restrictions. Time of transit: normal Customs processing: slow Romania: No modifications needed. No restrictions Time of transit: normal Customs processing: slow Greece: No modifications needed. No restrictions Time of transit: normal Customs processing: slow Croatia: No modifications needed. No restrictions Time of transit: normal Customs processing: slow Czech Republic: No modifications needed. No restrictions Time of transit: normal Customs processing: slow Finland: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Iceland: No modifications needed. No restrictions. Time of transit: normal Customs processing: slow Estonia: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Latvia: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Lithuania: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Malta: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Norway: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Sweden: No modifications needed. No restrictions Time of transit: normal Customs processing: normal Spain: No modifications needed. No restrictions. Time of transit: normal Customs processing: normal Kazakhstan: No modifications needed. Maximum 2 airsoft rifles or pistols allowed per shipment. Time of transit: slow Customs processing: slow Hong Kong: No modifications needed. No restrictions Time of transit: fast Customs processing: fast Taiwan: No modifications needed. No restrictions Time of transit: fast Customs processing: fast

We can't guarantee successful delivery to PO boxes and thus we can't ship to PO box addresses. If you made an order using such an address we will contact you to ask you for a different delivery address. If you can't provide one, we will cancel and refund your order. Thank you for your understanding.

We offer Express Mail Service (EMS) which is the fastest way to receive your airsoft items. It takes between 10 to 20 working days to reach most locations in the world. Please note that we can't guarantee these shipping times and that they are based on previous experience.

1. Order Shipment Tokyo Marui Shop can ship your orders worldwide if your country allows the import of airsoft products and other replicas that resemble firearms. PLEASE NOTE, Tokyo Marui Shop cannot be held responsible for parcels detained by your country's customs for any reason (licensing issues, prohibited importation, etc.). It is the buyer's (your) responsibility to verify the compliance of products for importation. In case any documentation is missing during customs process, please contact us. Upon receipt of your payment, the order is processed and dispatched within a minimum of 24 hours to a maximum of 7 business days (except for product requests and custom order items not in stock). Prepared parcels are then handed over to the carrier at our facilities or taken directly to the post office. An email confirmation of shipment will be sent to you. Shipping can be done through various carriers. The delivery method is chosen by the customer during purchase. 2. Rates and Delivery Times Rates are visible at checkout. Regarding delivery times, we strive to ship out as fast as possible and usually you'll receive your order within 10 to 20 working days by EMS. 3. Parcel Reception In case of non-receipt: If the customer does not receive their order, they should first visit their local post office to check if a parcel is waiting there before contacting us. Tokyo Marui Shop is committed to addressing such issues and finding a satisfactory solution for the customer. EMS: Please contact us if the parcel is not received within 30 days after shipment. Parcel Tracking: The customer is responsible for online tracking of their parcel to determine its status using the provided tracking number. Since carriers may not always have access to mailboxes for leaving delivery notices, it may be necessary to contact them by phone to arrange delivery. Tokyo Marui Shop cannot be held responsible if a parcel is returned to Japan because the customer did not contact the carrier in time for delivery. In the case of a returned parcel, it is necessary to pay shipping fees again, which will be charged by the carrier. The applicable shipping fees will be the actual fees, not those proposed by Tokyo Marui Shop during a purchase.

In case of dissatisfaction with a product that does not match the description on the website, the customer has 7 days after receipt to file a complaint and request a refund or exchange. Any request for a return must be made via email through the contact system. This email should include the reason for the return and the order number. Shipping fees will not be refunded, and the return shipping costs are the responsibility of the customer. The returned product must be in a new condition (no signs of disassembly, no signs of wear) and in its original packaging. In case of a damaged parcel, please contact customer service directly and send a photograph of the defective product(s) along with the order number. Tokyo Marui Shop does not accept product returns for "change of mind." Please carefully consider your purchase before confirming it on our site and proceeding with the payment of your order. Thank you for your understanding. It is possible to cancel your order and receive a refund if your parcel has not yet been processed and shipped in the case of an in-stock product order. For "available on request" products, cancellation or changes are possible before Tokyo Marui Shop has ordered the products from one of its distributors. Therefore, it is not possible to make changes or cancel an available-on-request product once it has been ordered from a distributor. Our payment gateway incurs a fee whenever an order is canceled. We will cancel your order and refund it, after deducting the processing fees (5%) we are charged from the payment gateway to process your order as well as a flat fee of 20 USD to cover our logistics costs. Thank you for your understanding.

Our payment gateway incurs a fee whenever an order is canceled. We will cancel your order and refund it, after deducting the processing fees (5% of the total order value) we are charged from the payment gateway to process your order and a flat fee of 20 USD to cover the logistics costs. Thank you for your understanding.

We ship all Tokyo Marui products directly from Japan. As a rule of thumb, it can take between 7 to 30 working days for your order to reach you, provided that all the shipping details are correct and there's no delay during postal transit to your country. For surface mail shipment, the delay is between 10 to 60 days, sometimes up to 90 days depending on the destination country.

The delivery times displayed at checkout are indicative only and can vary due to a number of factors such as: ship traffic conditions, customs inspection, postal services, etc... Moreover, each country works differently in terms of postal services and we can't display accurate delivery times for each destination. We do our best to dispatch orders diligently so please be patient in this matter.

As per the 2007 Japanese Guns and Swords Law, 'no airguns shall produce an energy superior to 0.98 joules'. Tokyo Marui products fully comply with this law and all models sold don't output more than 0.98 joules of energy, or about 325 fps maximum. Please note that these figures vary from model to model and individual usage conditions.

In Japan, it is not necessary to modify airsoft products by painting the muzzle in orange for example. However, we recognize that this is a necessity for the USA and as such, we will ship your rifles/pistols with the necessary modifications to make them compliant with the law in USA. Rifles with protruding muzzles will be painted orange. Regarding pistols, some models do not have a protruding barrel so a plastic orange tip will be affixed to it. It is up to your responsibility to remove or not after receiving your order. Please allow 3 extra days for processing your order if you require such modifications.

Tokyo Marui gas pistols are typically made from high end ABS materials, except for the magazines which are fully metal. ABS allow for better performance, higher shooting reactivity, lower gas consumption and lower scratching than other pistols on the market. On the other hand, electric and gas rifles are mostly made of metal to improve rigidity during full auto fire.

The minimum order value is currently 10,000¥ (approx. 70 USD). We cannot process your order if the value of the cart is below that threshold. We apologize for any inconvenience that may cause you.

Yes, Tokyo Marui products come with a 3-month factory warranty that covers manufacturing defects. Warranty claims for product malfunction or damage due to improper use, customization, accidental damage or disassembly will not be accepted. Should you encounter issues with your product, please contact us here to give us information about the possible malfunctions. Please be also sure to check our Troubleshooting page to eliminate most common issues with your airsoft product.

Due to transport restrictions, we currently can only ship batteries if they are inserted in their intended item. For example, we can ship a 8.4v battery if it is inserted in a compatible rifle prior to being shipped out. We cannot ship out a battery if it's not inside the item it powers. We apologize for the inconvenience caused.

Batteries and chargers are not included in our electric rifles. Please purchase them separately in the Accessories section.

We do our best to minimize potential fees for our customers. However, some parcels are randomly processed through customs and fees such as VAT may be incurred. The end user is responsible for the payment of this fee. Note that we don't accept refund requests based on customer's unwillingness to shoulder this potential extra cost.

Please note that Tokyo Marui products are designed to work with HFC 134a. Be advised that we cannot honour warranties stemming from damage due to the use of other gas types (such as 'green gas', 'red gas' etc..). In Japan, the freon gas (HFC 134a) is not regulated and it is widely used. In other regions such as Europe, HFC134a is not allowed and propane or butane is used instead. We recommend that you only use 144a gas which is the closest gas easily found in Europe or the USA such as Abbey Gas or a gas with the specific mention 'for ABS slides'. Also, CO2 cartridges are not compatible with Tokyo Marui products and should never be used to operate them, the pressure of this propellant being much too high.

Unfortunately, the modifications necessary to comply with the UK laws in case you don't have a UKARA number are too severe, so we cannot process orders without a valid UKARA number. Thank you for your understanding.

Some accessories (such as cleaning rod, charging tube, charging rod, bolt sleeve, etc... ) may be displayed on the product page but not necessarily present in the package. This is due to variations production batches. The contents of the accessory box may vary without notice. Thank you for your understanding.

Airsoft rifles and pistols shipping to the USA must be modified to comply with US laws, so we add a plastic orange tips on pistols and plastic orange flash hiders on rifles bound for the USA. If necessary, these tips can easily be removed using isopropyl alcohol, or acetone to dissolve the glue. However, please note that we don't recommend this practice as it might be illegal in your state to do so. You are ultimately responsible for maintaining the legality of the products you order from us. We also tape the following gun parts with bright orange tape: trigger guard, handgrip and butt stock.

Worry-free delivery insurance is a third-party service offered by Seel.com. For a small fee (2% of the order value), customers from the USA, Ireland, UK, Netherlands and more (please check availability during checkout) can receive coverage for their order in case of loss during transit, damage or theft. To make a claim, please use the following link: https://resolution.seel.com/ Enter the email used to make the purchase as well as your order number, then raise a claim directly on their dashboard. The following information is provided by Seel.com and we are not responsible for its content or accuracy: Claims for damage can only be made within 7 days of package delivery Claims for theft can only be made within 7 days of package delivery Claims for loss can only be made within 90 days Return Claims Eligibility Window: From the date your package is delivered until the end of the return window specified in your coverage. How to Check: The exact return window is listed in your contract detail. Loss Claims: Eligibility: You can file a claim if your package is not delivered within 60 days following order fulfillment. Important Note: Order fulfillment refers to the date when the order is shipped by the merchant. Compensation: For verified loss cases, the compensation is the value paid for the purchased item(s). Theft Claims: Eligibility: You can file a theft claim if your package is marked as "delivered" but you haven't received it. Requirements: Supporting documents, such as a police report, may be required. Eligibility Window: From the date of delivery until the end of the theft report window specified in your contract. How to Check: The exact theft report window is listed in your contract details in the Resolution Center. Damage Claims: Eligibility Window: From the date of delivery until the end of the damage report window specified in your contract. How to Check: The exact damage report window is listed in your contract details in the Resolution Center. Important Notes The specific eligibility windows for theft and damage claims may vary based on your individual coverage. Always refer to your contract details in the Resolution Center or your contract email for the most accurate information. Items are not eligible for claims due to merchant issues. This coverage is designed to protect against shipping and delivery-related problems, not issues with the merchant or the product itself. Always file your claim as soon as possible within the eligibility window to ensure prompt processing. Remember, staying informed about your eligibility windows helps you make timely claims and get the most out of your coverage. Always check your Resolution Center for the most up-to-date and personalized information regarding your coverage.

Although malfunctions are uncommon with proper handling, some issues can still arise. Please visit our comprehensive guides about operating and troubleshooting your airsoft gun here.

We are happy that you take an interest in Tokyo Marui's products and that you have started playing airsoft. Please check our Safe Handling page for advice on how to behave when you play airsoft and how to be safe.

Please visit our Downloads page where you will find the instruction manuals with exploded view for most current models for more information.

Tokyo Marui's product are sold pre-assembled and are not meant to be customized or disassembled. Please find more information about modifications on this page.