Surface Mail is a shipping option that uses cargo boat to carry parcels across the globe. This service is very affordable but also quite slow as it can take up to 90 days to reach its final destination, depending on the country, maritime traffic conditions and other factors.
We have noticed that many customers are not familiar with this expedition method and either worry or want to cancel their order while it is still in transit.
Despite being very transparent and displaying information about Surface Mail shipping at every step of the purchase process, we keep receiving cancelations notices, which incur high fees and product loss. We believe these cancelations are due to a lack of familiarity with this expedition method, that is why
this option will be remain available, however we will only accept wire transfer or Bitcoin payment for Surface Mail orders going forward.
Please do not pay a Surface Mail order using your credit card, or your order will be canceled and refunded according to our Store Policy.
New EMS shipping method
From November 28th onward, we will offer EMS, or Express Mail Service. It's Japan's fastest international shipping option, with delivery times as low as 7 working days to the USA and 10-12 days to Europe (approximate times, not guaranteed). Note that these timeframes are calculated after parcels have left Japan, not when they are still being processed after you have made your order.
We feel that this method will satisfy more airsoft enthusiasts and is worth the extra cost.
Thank you for your understanding.
– Tokyo Marui Airsoft Team