Shipping & Returns

Tokyo Marui Shop can ship your order if your country allows the import of airsoft products and other replicas that resemble firearms.

 

Please note, Tokyo Marui Shop cannot be held responsible for parcels detained by your country's customs for any reason (licensing issues, prohibited importation, etc.). It is the buyer's (your) responsibility to verify the compliance of products for importation. In case any documentation is missing during customs taxation, please contact us.

 

SHIPPING AND DELIVERY

 

Worldwide Shipping: We offer international shipping, subject to your country’s regulations regarding airsoft products. Please verify product compliance with local import laws.

 

Shipping Rates and Times: Shipping rates are based on destination, parcel weight, and shipping method. Tokyo Marui Shop reserves the right to adjust the selected shipping method for large or heavy parcels.

 

Parcel Reception: If your order does not arrive, please check with your local post office before contacting us. If your parcel is not received within 80 days (surface mail) or 20 days (EMS shipping), please reach out to us.

 

Parcel Tracking: Customers are responsible for tracking their parcels using the provided tracking number. If necessary, please contact the carrier to arrange delivery.

 

Payment of taxes and duties: It is the responsibility of the customer to pay import duties and taxes (ex: VAT) when importing our products. We cannot be held responsible for those taxes and we will not accept refund claims from customers who refuse to pay the import taxes their country of destination might levy on the products they have ordered from our website.

 

RETURNS AND CANCELLATIONS

 

Product Satisfaction: If a product does not match its description, you may request a refund or exchange within 7 days of receipt. Returns must be requested via email with the order number and reason for return. We do not accept returns for tampered, damaged, or disassembled products. Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility. The product must be in new condition and original packaging.

 

For damaged parcels, please contact customer service with a photo of the defective product(s) and the order number.

 

Order Refunds: If you cancel your order, we will refund it after deducting the payment processing fee (5% of the total order value) and a flat fee of 2,000 JPY (about 14 USD) to cover the packaging costs. Cancellations are possible before the order is processed and shipped.